TERMS AND CONDITIONS OF DROPSHIPPING COOPERATION (B2B)

§ 1. General Provisions

1. These regulations define the rules of commercial cooperation in the dropshipping model between the company P.P.H.U. HELLUX-HAIN Sp. J. (Supplier) and entities conducting business activity (Partner).
2. The cooperation is exclusively B2B in nature. These regulations do not apply to contracts concluded with consumers within the meaning of Art. 22¹ of the Civil Code.
3. The Partner declares that they are making purchases for purposes directly related to their professional or business activity.

§ 2. Registration and Account Activation

1. The condition for commencing cooperation is the registration of a Customer Account at the following address:

Registration link.

2. During registration, the Partner is obliged to provide a correct NIP (Tax Identification Number).
3. After registration, the Partner is obliged to send an e-mail to the Customer Service Office with information about the account creation.
4. Full activation of dropshipping functions (assignment of discounts, access to integration files) takes place after data verification by the Supplier.

§ 3. Integration and Digital Materials

1. The Partner receives access to the Partner Panel, where materials necessary for sales are made available.
2. The Supplier makes available:
• XML Files: PL, DE, EN versions.
• CSV Files: PL, DE versions.
• Multimedia: high-quality photos and 3D product files.
• Sales materials: current price list and product catalogs in a neutral version (without the manufacturer's logo).
3. All data in XML/CSV files are automatically updated daily at 24:00 (midnight).
4. The Partner is obliged to update stock levels in their system based on the shared files. The Supplier is not liable for the sale of goods that have been sold out, the status of which has not been updated by the Partner.

§ 4. Order Placement and Fulfillment

1. Orders are placed via the store panel after logging into the Partner account.
2. The Supplier carries out the shipment directly to the end customer indicated by the Partner.
3. For each order, the system automatically generates a VAT invoice, available for download in the Partner panel.
4. Shipments are packed in a neutral manner. The Supplier does not include receipts or own-brand marketing materials in the packages.

§ 5. Logistics and Shipping

1. The Partner has the option to choose from two shipping models:
• Supplier's Courier: Shipment carried out based on Hellux transport agreements (cost added to the order).
• Own Label: The Partner may upload their own waybill (PDF format) when placing the order.
2. The Partner can track the order status and waybill number in the customer panel on an ongoing basis.

§ 6. Payments and Finances

1. The basic form of payment is an online transfer via the imoje.pl gateway (operated by ING), which guarantees immediate commencement of order processing.
2. Partners with an established cooperation history may apply for trade credit.
3. The maximum trade credit limit is 2,000 PLN. Exceeding the limit or delay in payments results in blocking the possibility of placing new orders until the arrears are settled.

§ 7. Complaints and Returns (B2B Warranty)

1. In accordance with Art. 558 § 1 of the Civil Code, the Supplier's liability under the statutory warranty towards the Partner (B2B) is limited exclusively to manufacturing defects of the goods.
2. Complaints regarding transport damage will be considered solely on the basis of a damage report written in the presence of the courier.
3. Returns (Right of withdrawal): Since the transaction between the Supplier and the Partner is B2B in nature, the Supplier may accept the return of full-value goods after prior notification and information about the circumstances of the return. After verification, the Partner will receive information about the manufacturer's decision.

§ 8. Personal Data Protection (GDPR)

1. The Partner, by sending the end customer's address data, declares that they have a legal basis for processing this data and entrusts it to the Supplier solely for the purpose of shipment fulfillment.
2. Detailed rules are defined in the Data Processing Entrustment Agreement, constituting an attachment to the regulations.