Regulations of the online shop PPHU HELP-HAIN SP.J.
§ 1
Preliminary provisions
1. The PPHU HELLUX-HAIN SP.J online shop, available at www.sklep@hellux.pl, is operated by PPHU HELLux-HAIN SP.J. with its registered office in KUNIÓW 17B 46-200 KLUCZBORK entered in the National Court Register by the District Court of Opole KRS Economic Division under number KRS0000630957, NIP 7511497146 REGON 531297606
2. This Regulation is addressed to the Consumers and defines the principles and mode of concluding a distance sales agreement with the Consumer through the Store.
C 2. These Regulations are addressed to Entrepreneurs and specify the rules and mode of concluding the Sales Agreement with the Entrepreneur through the Store.
§ 2
Definitions
1. Consumer - natural person concluding a contract with the Seller within the Store, the object of which is not directly related to its business or professional activities
2 . Seller ...........................(name) based in ………………………… at street ………………………., postcode ……………, NIP ……………………., REGON ……………………
3. Client - any entity making purchases through the Store.
4. Entrepreneur - a natural person, a legal person and an organisational unit which is not a legal person, whose separate act confers legal capacity, carrying out in its own name an economic activity which uses the Store.
5. Shop - Internet shop operated by the Seller at the Internet address ....................................
6. Distance agreement - a contract concluded with the Customer within the framework of an organized system of conclusion of distance contracts (under the Store), without the physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract.
7. Regulations - these Store Rules.
8. Order - the Customer's will statement made using the Order Form and aimed directly at concluding the Sales Agreement of the Product or Products with the Seller.
9. Account - the customer account in the Shop, the data provided by the Customer and information about the Orders submitted by him in the Shop are collected in it.
10. Registration form - the form available in the Shop, allowing the creation of the Account.
11. Order form - an interactive form available in the Shop to enable the placing of the Order, in particular by adding the Products to the Cart and defining the terms of the Sales Agreement, including delivery and payment.
12. Basket – the software element of the Store, in which the products selected by the Customer are visible for purchase, and there is a possibility to determine and modify the Order data, in particular the quantity of products.
13. Product - a movable item/service available in the Store subject to the Sales Agreement between the Client and the Seller.
14. Sales Agreement - the sale agreement of the Product concluded or concluded between the Customer and the Seller through the Online Store. The Sales Agreement also means - application to the characteristics of the Product - service contract and work contract.
§ 3
Contact Store
1. Vendor address: Kuniów 17B, 46-200 Kluczbork
2. E-mail address of the Seller: sklep@hellux.pl
3. Phone number of the Seller: 691197611
4. Seller's fax number ...................................................................
5. Seller's bank account number: ING Bank Silesia 69 1050 1171 1000 0022 0392 3400
6. The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
7. The customer can communicate by phone with the Seller from Monday to Friday from 08:00 - 16:00
§ 4
Technical requirements
To use the Store, including browsing the assortment of the Shop and placing orders for Products, you need:
a. Internet access terminal and web browser
b. active email account (e-mail),
c. cookies enabled,
d. FlashPlayer installed.
§ 5
General
1. The seller in the widest extent permitted by law shall not be liable for interruptions in the operation of the Store due to force majeure, unauthorised action of third parties or incompatibility of the Online Store with the client's technical infrastructure.
2. Viewing the Store range does not require an Account. It is possible to place orders by the Customer for the Products in the Shop assortment either after the Account has been established in accordance with the provisions of § 6 of the Rules of Procedure or by providing the necessary personal and address data to enable execution of the Order without establishing the Account.
3. The prices given in the Shop are given in Polish zlotys and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services) of which the Customer is informed on the Store's pages during the submission of the Order, including when expressing his will to be bound by the Sales Agreement.
5. In the case of an Agreement covering subscription or provision of services for an indefinite period of time, the price shall be the total price covering all payments for the settlement period.
6. When the nature of the subject-matter of the Agreement does not permit, reasonably assessing, prior calculation of the final (final) price, information on how the price will be calculated, as well as the charges for transport, delivery, postal services and other costs, will be given in the Shop in the Product description.
7. We honor the Big Family Card
Hellux honors a large family card, so members of a multi-children family with a card can benefit from a 5% discount on all products from www.lampy.hellux.pl, after the KDR holder sends a scan or photos of his large family card.
§ 6
Establishing an Account in the Shop
1. To establish an Account in the Store, fill in the Registration Form. The following data is needed: first name, email address, password
2. Establishing an Account in the Store is free.
3. Login to the Account is done by providing login and passwords set out in the Registration Form.
4. The customer has the option at any time, without giving a reason and without having to bear any charges, to remove the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.
§ 7
Procurement rules
In order to submit the Contract:
1. login to Store (optional);
2. select the Product that is the subject of the Order and then click “To Basket” (or equivalent);
3. sign in or take advantage of the possibility of submitting an Order without registration;
4. if you have chosen to submit an Order without registration - fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, choose the type of shipment (the method of delivery of the Product), enter the data in the invoice if different from the data of the recipient of the Order,
5. click “I order and pay”/click “I order and pay” and confirm the order by clicking on the link sent in the email,
6. select one of the available means of payment and depending on the method of payment, pay the order within a specified period, subject to § 8(3).
§ 8
Offered delivery methods and payments
1. The Customer may use the following methods of delivery or reception of the ordered Product:
a. Courier delivery, courier delivery,
c. Personal reception available at: Kuniów 17B 46-200 Kluczbork
2. The Customer may use the following payment methods:
a. Payment on delivery
b. Payment for download
c. Payment by wire transfer to the Vendor's account
d. Electronic payments
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
§ 9
Implementation of the sales contract
1. The Contract of Sale between the Customer and the Seller is concluded after the Customer has previously placed the Order using the Order Form in the Online Store in accordance with § 7 of the Rules of Procedure.
2. After submitting the Order, the Seller immediately confirms receipt and accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation is made by sending the Seller an appropriate e-mail message to the given during the submission Orders the e-mail address of the Client, which contains at least the Seller's statements about receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, the Sales Agreement between the Customer and the Seller is concluded.
3. If selected by the Client:
a. transfers, electronic payments or card payments, The customer is obliged to make payment within .... calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be cancelled.
b. payment for collection on delivery of the consignment, The customer is obliged to make payment on delivery of the consignment.
c. cash payments on personal delivery, The customer is obliged to make payment on receipt of the consignment within ... days of receipt of the information on the readiness of the consignment to receive.
4. If the Customer has chosen a means of delivery other than personal reception, The product will be sent by the Seller within the time limit specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when submitting the Order.
5. A In the case of the order of products with different delivery dates, the delivery date shall be the longest given date.
B In case of ordering Products with different delivery dates, the Customer has the option to request the delivery of the Products in parts or to deliver all Products after completion of the entire order.
6. The beginning of the delivery date of the Product to the Client counts as follows:
a. If the Customer chooses to pay by bank transfer, electronic payments or payment card - from the date of recognition of the Seller's bank account.
b. If the Customer chooses the method of payment for collection – from the date of conclusion of the Sales Agreement,
6. In case the Customer chooses personal receipt of the Product, the Product will be ready to receive by the Customer within the time specified in the Product description. The Customer will also be informed about the Product's readiness to receive by sending an appropriate e-mail to the Customer when submitting Orders e-mail address of the Client.
7. In the case of the order of products with different time limits for reception, the date for reception is the longest given.
8. The beginning of the product's readiness deadline to be received by the Customer shall be as follows:
a. If the Customer chooses to pay by bank transfer, electronic payments or payment card - from the date of recognition of the Seller's bank account.
b. If the Customer chooses the way in cash at personal reception – from the date of conclusion of the Sales Agreement.
9. Delivery of the Product is carried out only in Poland.
10. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The delivery costs of the Product (including transport fees, delivery and postal services) are indicated to the Customer on the websites of the Online Store in the "delivery" tab and during the submission of the Order, including when the Customer expressed his will to be bound by the Sales Agreement.
11. Personal reception of the Product by the Client is free of charge.
§ 10
Right of withdrawal
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period referred to in paragraph 1 shall begin by supplying the Consumer Product or any person designated by it to other than the carrier.
3. In the case of an Agreement which covers a number of Products which are supplied separately, by lots or in parts, the period referred to in paragraph 1 shall run from the delivery of the last item, lot or part.
4. In the case of an Agreement which involves the regular delivery of Products for a specified time (subscription), the period referred to in paragraph 1 shall run from the taking possession of the first of the things.
5. The consumer may withdraw from the Agreement by making a declaration of withdrawal to the Seller. To comply with the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that deadline..
6. The statement can be sent by traditional mail, fax or electronic mail by sending a statement to the e-mail address Sellers or by submitting a statement on the Seller's website - the contact details of the Seller are specified in § 3. The declaration may also be made on a form, the model of which is Annex 1 to these Rules and the annex to the Consumer Rights Act of 30 May 2014, but this is not mandatory.
7. In the event that the consumer sends a statement electronically, The seller will immediately send the Consumer to the e-mail address provided by the Consumer to confirm receipt of the withdrawal declaration.
8. Effects of withdrawal from the Agreement:
a. In the event of withdrawal from a distance agreement, the Agreement shall be deemed not to have been concluded.
b. In the event of withdrawal from the Agreement, the Seller shall return to the Consumer without delay, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, except for the additional costs resulting from the method chosen by the Consumer to provide other than the cheapest normal way of delivery offered by the Seller.
c. Repayment The Seller will make the same payment methods as used by the Consumer in the original transaction, unless the Consumer expressly agreed to another solution which would not entail any costs for him.
d. If the customer chooses the delivery method "transfers24", the total amount of the refund will be reduced by -2%.
E.. The seller may withhold the refund of payment until the Product is received back or until proof of its return is provided to him, whichever event occurs earlier.
f.. The consumer should send the Product to the address of the Seller specified in these Terms and Conditions immediately, no later than 14 days from the date on which he informed the Seller of withdrawal from the Agreement. The deadline will be retained if the Consumer sends the Product before the expiry of the 14-day deadline.
g. The consumer shall bear the direct costs of returning the Product, including the costs of returning the Product, if due to its nature This product could not be returned by post in normal mode.
h. The consumer is only responsible for reducing the value of the Product resulting from its use in a way other than necessary to determine the nature, characteristics and functioning of the Product.
9. Where, by reason of the nature of the Product, it cannot be sent in the usual mail mode, the information about this and the cost of returning the Product will be included in the Product description in the Store.
10. The right to withdraw from a distance contract shall not be granted to the Consumer in respect of the Agreement:
a. in which the benefit is a non-prefabricated thing, manufactured according to the specifications of the Consumer or intended to satisfy its individualised needs,
b. in which the subject of the benefit is a thing supplied in a sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery,
c. in which the subject of the benefit is a thing which is rapidly damaged or has a short term of use,
d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who has been informed by the commencement of the service, that after the Seller has fulfilled the provision, he will lose his right of withdrawal from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller does not exercise control and which may occur before the deadline for withdrawal from the Agreement,
f. in which the subject of the benefit is the things which, on delivery, by virtue of their character, are inseparable from other things,
g. where the benefit is for alcoholic beverages the price of which has been agreed upon when the sale contract is concluded and the delivery of which may take place after 30 days and whose value depends on fluctuations in the market over which the seller has no control,
h. where the subject of the benefit is sound or visual recordings or computer programs supplied in sealed packaging, if the packaging has been opened after delivery,
and. to provide journals, periodicals or periodicals, except for subscription agreements,
j. to provide digital content which is not recorded on a material medium if the performance of the service has begun with the express consent of the Consumer before the expiry of the period until the withdrawal of the contract and after the Seller has informed him of the loss of the right of withdrawal from the Agreement,
§ 11
Complaint and guarantee
1. The Sales Agreement includes new Products.
2. The seller is obliged to provide the customer with a fault-free item.
3. In the event of a defect purchased from the Seller, the Customer has the right to complain on the basis of the provisions on warranty in the Civil Code.
4. Complaints must be made in writing or electronically at the addresses of the Seller listed in these Terms and Conditions.
5. It is recommended to include in the complaint, among others, a brief description of the defect, the circumstances (including the date) of its occurrence, the Client's data making the complaint, and the Customer's request in connection with the defect of the goods.
6. The seller shall respond to the complaint without delay, no later than 14 days, and if he does not do so within that time limit, it shall be considered that the Customer's request is justified.
7. Goods returned under the complaint procedure must be sent to the address given in paragraph 3 of these Rules.
8. Where a warranty is granted on the Product, the information about it, as well as its contents, will be included in the Product description in the Store.
9. In the case of mechanical damage caused during the transport of the Consumer or Entrepreneur with the rights of the Consumer, please prepare written protocol of damage/discretion the contents of the consignment, written at the time of receipt of the goods in the presence of and confirmed by the courier (the courier is required to draw up a damage report). In addition, the Consumer or Entrepreneur with the rights of the Consumer should inform the Store about the situation by e-mail to: Shop@hellux.pl
10. We do not accept shipments sent for download.
- The goods must be accompanied by an invoice/paragon and a description of the product’s characteristics. Any complaint shall be considered within 14 working days of receipt at the latest.
- The damage will be replaced with another, full-value, and if it is already impossible (e.g. due to stock exhaustion), The store will return the buyer the equivalent of the price of the product or offer him other goods available in stock to choose from.
- In case of additional complaints, please contact the shop employee e.g. via e-mail: shop@hellux.pl. It is then necessary to send a complaint form to the company and show proof of purchase
- Complaint print - Download.
- Where the complaint proves unfounded and rejected, the goods shall be returned at the expense of the Consumer or the Consumer-powered Entrepreneur
- A customer who exercises warranty privileges is obliged to provide a defective item to the address of the Seller. In the case of a Client who is a Consumer and an Entrepreneur with Consumer rights, the cost of delivery is covered by the Seller.
§ 12
Out-of-court means of handling complaints and redress
1. Detailed information on the possibility for the Consumer to use out-of-court means of handling complaints and redress and the rules on access to these procedures are available at the premises and on the websites of district (urban) consumer advocates, social organisations whose statutory tasks include consumer protection, Regional Trade Inspectorates and at the following Internet addresses of the Office for Competition and Consumer Protection: http://www.uokik.gov.pl/spory_consumer.php; http://www.uokik.gov.pl/cases_individual.php and http://www.uokik.gov.pl/wagne_addressy.php.
2. The consumer has the following examples of possibilities to use out-of-court means of handling complaints and redress:
a. The consumer is entitled to refer to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on the Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle the dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to address the Provincial Inspector of the Commercial Inspection in accordance with Article 36 of the Act of 15 December 2000 on the Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings on the amicable termination of the dispute between the Consumer and the Seller.
c. The consumer may receive free assistance on the settlement of a dispute between him and the Seller, also using the free state aid of the (urban) consumer spokesperson or social organisation, whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
§ 13
Personal data in the Online Store
1. The administrator of personal data of Clients collected through the Online Store is the Seller.
2. Personal data of Clients collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. The recipients of personal data of Online Shop Clients may be:
a. In the case of the Customer who uses the method of delivery by post or courier in the Online Store, The administrator shall make the collected personal data available to the selected carrier or intermediary carrying out the shipment on behalf of the Administrator.
b. In the case of the Client who uses the electronic payment method or payment card in the Online Store, the Administrator shall make the collected personal data available to the selected operator of the above payments in the Online Store.
4. The customer has the right to access and improve the content of his data.
5. The provision of personal data is voluntary, although the personal data specified in the Rules of Procedure necessary for the conclusion of the Agreement are not provided. Sales result in the inability to conclude this agreement.
§ 14
Final provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Rules of Procedure for important reasons: changes to the laws, changes to payment and delivery methods - insofar as these changes affect the implementation of these Rules. Each change will be notified by the Vendor at least 7 days in advance.
3. In cases not governed by these Regulations, the general provisions of Polish law shall apply, in particular: Civil Code; Electronic Services Act; Consumer Rights Act, Personal Data Protection Act.
4. The customer has the right to use out-of-court means of handling complaints and claims. For this purpose, it may lodge a complaint through the EU ODR website available at: http://ec.europa.eu/consumers/odr/.
We also provide information on collecting and disposing of used devices. These symbols on products, packaging and/or accompanying documents mean that used electrical and electronic equipment must not be mixed with other household waste. In order to ensure the proper treatment, disposal and recycling of used products, they should be returned to designated waste collection centres in accordance with national law and Directive 2002/96/EC and Directive 2006/66/EC.
Proper disposal of these products helps to save valuable natural resources and prevent potential adverse effects on human health and the environment, which is accompanied by poor waste management.
More information on collection and recycling of used products can be obtained from local authorities, local purification companies or from the point of sale at which the user purchased the goods in question. Penalties provided for by national law may be jeopardised for improper disposal of such waste.
Concerns corporate users operating in the European Union
If you want to dispose of electrical or electronic equipment in an appropriate way, contact the vendor or supplier who will provide further information.
Information on the disposal of these devices in third countries
These symbols are valid only within the European Union. In order to get rid of these electrical or electronic devices, you should contact local authorities or the vendor about how to dispose of such items.
Waste management costs
In accordance with Article 25 of the amended Regulation, The Waste Electrical and Electronic Equipment Act of 1 January 2009 we are obliged to provide our customers with information on the amount of waste management costs – KGO.
The NGO covers the costs of collecting, processing and recycling used electrical and electronic equipment.
Prices sold by P.P.H.U. Hellux-Hain Sp. J. products include waste management costs. The amount of KGO is PLN 0.15 per kg.