• Under the Law of March 2, 2000 "On the protection of certain consumer rights and o liability for damage caused by a dangerous product" and its subsequent amendments,a also in accordance with the Consumer Rights Act of 01 January 2021 pursuant to Article 385’1 — 385’5 OJ 1920.1740 t.j. application of consumer rules to a natural person operating an economic activity.

• Consumer Client and Entrepreneur with Consumer Rights, who concluded the Agreement the sale may be withdrawn within 14 days without giving a reason. This is possible only where the goods have not been used or destroyed in any way.
• Additional notes:
  • The goods must be returned in an original, undamaged package.
  • The returned goods must be sent back, at the expense of the consignor, together with the invoice received with them. annotation “the return of the online shop”.
  • The cost of returning the goods is non-refundable.
  • Please inform the Store if you wish to return the goods by e-mail:shop@hellux.pl , or by telephone: +48 691 197 611
    
  • The store guarantees a refund of an amount equal to the price of the goods,Unless the customer has done payments through the platform transfers24. In this case, reimbursement claims shall be reduced by 2% of the principal amount of the commodity.
  • The seller shall be required without delay, no later than 14 days after the date receipt of a Consumer Statement or Entrepreneur with Consumer Rights to withdraw from the Sales Agreement, to return to him all his works payments, including the cost of Supply of Goods to the Consumer or Entrepreneur with rights Consumer. The seller may withhold reimbursement of payments received from the Consumer, or Consumers with rights until they receive the Goods back or provide proof by the Consumer or the Entrepreneur with the rights of the Consumer the return of the Goods, whichever occurs first.
  • The consumer or entrepreneur with the rights of the Consumer shall return the Goods The sellers shall immediately, but not later than 14 days from the date, in which he resigned from the Sales Agreement. It is sufficient to return the Goods to the time limit to the Seller's address before that date expires.
  • The period for withdrawal from the Sales Agreement shall begin from the moment when the goods are acquired by the Consumer, the Entrepreneur with the rights of the Consumer or a third party designated by them other than carrier

RECOMMENDATIONS

• In the case of mechanical damage caused during transport of the Consumer or Entrepreneur with the rights of the Consumer, please draw up written minutes damage/difference the contents of the consignment written at the time of receipt of the goods in the presence of employee of the courier company and confirmed by him (the courier is required to draw up a protocol damage). In addition, the Consumer or Entrepreneur with Consumer rights should inform the Store about the situation by email to: Shop@hellux.pl
• We do not accept shipments sent for download.
• The goods must be accompanied by proof of purchase (a receipt, a copy of the invoice) and a document Complaint. In the complaint, the Customer should include a description of the problem.
• The seller shall respond to the complaint within 14 days of the date of the complaint. Goods or complaints related to the implementation of the Sales Agreement notified by the Customer.
• Complaints may be submitted electronically and sent to the address Shop@hellux.pl The seller shall immediately but not later than 14 days deal with complaints and respond to the Customer.
• The damaged goods will be replaced with another, full-value, and if it is already impossible (on example due to stock exhaustion), The store will return to the buyer the equivalent of the product price or offer him other goods available in stock to choose from.
• Complaint print - Download.
• Where the complaint proves unfounded and rejected, the goods shall be returned at the expense of the Consumer or Entrepreneur with Consumer rights
• A customer who exercises warranty privileges is obliged to provide a defective item on the address of the Seller. In the case of a Client who is a Consumer and Entrepreneur with rights Consumer, the cost of delivery is covered by the Seller.

DEFINITIONS

Working days - means the days of the week from Monday to Friday excluding public holidays.

Client - means the entity to which the electronic services may be provided with the Rules of Procedure and with legal provisions, or with which the Sales Agreement may be concluded.

Consumer - means the natural person making the with an entrepreneur of a legal activity not directly related to his business, or professional.

Entrepreneur - means a natural person, a legal person, or an organisational unit which is not a legal person to which the Act confers legal capacity, leading in his own name, an economic or professional activity and carrying out legal acts related to him directly with its economic or professional activity.

Entrepreneur with Consumer rights - means a person a physical contract containing a sale directly related to its business activity, when the content of the Sales Agreement shows that it does not have a professional character for this Entrepreneur, arising, in particular, from the subject matter of his activity economic, made available on the basis of Central Records and Information legislation Business.

Sales contract - means a distance sale contract, in accordance with the rules of procedure, between the Client and the Seller.

Goods - means the product presented by the Seller for via the Shop Website, which may be the subject of a Sales Agreement.

Regulations - means these Regulations.

Supplier - means a courier company with which Co-operates with the Seller in the provision of Goods.